{"id":4809,"date":"2026-06-29T22:59:43","date_gmt":"2026-06-29T22:59:43","guid":{"rendered":"https:\/\/alshitaiwitours.net\/?page_id=4809"},"modified":"2026-06-29T23:00:32","modified_gmt":"2026-06-29T23:00:32","slug":"policies-and-terms","status":"publish","type":"page","link":"https:\/\/alshitaiwitours.net\/policies-and-terms\/","title":{"rendered":"policies-and-terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4809\" class=\"elementor elementor-4809\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43c3ff1 ct-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"43c3ff1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fe6dd1\" data-id=\"7fe6dd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-94e1258 elementor-widget elementor-widget-html\" data-id=\"94e1258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  \/* ================================\r\n     Al Shitaiwi Tours\r\n     Policies & Terms Page\r\n     Sky Blue + Deep Blue Travel Identity\r\n  ================================= *\/\r\n\r\n  .st-policies-page {\r\n    --st-deep: #06162b;\r\n    --st-ocean: #082746;\r\n    --st-blue: #006ce4;\r\n    --st-sky: #38bdf8;\r\n    --st-soft-sky: #dff7ff;\r\n    --st-sand: #e7c879;\r\n    --st-white: #ffffff;\r\n    --st-text: #1d2b3a;\r\n    --st-muted: #65758a;\r\n    --st-light: #f5fbff;\r\n    --st-border: rgba(0, 108, 228, 0.13);\r\n\r\n    font-family: BlinkMacSystemFont, -apple-system, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\r\n    color: var(--st-text);\r\n    background: #ffffff;\r\n    direction: ltr;\r\n    overflow: hidden;\r\n  }\r\n\r\n  .st-policies-page * {\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .st-policy-container {\r\n    max-width: 1180px;\r\n    margin: 0 auto;\r\n    padding: 0 20px;\r\n  }\r\n\r\n  \/* Hero *\/\r\n  .st-policy-hero {\r\n    position: relative;\r\n    padding: 92px 0 86px;\r\n    color: #ffffff;\r\n    background:\r\n      linear-gradient(135deg, rgba(6, 22, 43, 0.95), rgba(8, 39, 70, 0.93)),\r\n      radial-gradient(circle at 18% 20%, rgba(56, 189, 248, 0.30), transparent 34%),\r\n      radial-gradient(circle at 84% 74%, rgba(231, 200, 121, 0.18), transparent 32%);\r\n    overflow: hidden;\r\n  }\r\n\r\n  .st-policy-hero::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    inset: 0;\r\n    background-image: radial-gradient(rgba(255,255,255,0.10) 1px, transparent 1px);\r\n    background-size: 30px 30px;\r\n    opacity: 0.42;\r\n    pointer-events: none;\r\n  }\r\n\r\n  .st-policy-hero::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    width: 780px;\r\n    height: 260px;\r\n    right: -240px;\r\n    top: 76px;\r\n    border: 1px dashed rgba(223, 247, 255, 0.30);\r\n    border-radius: 50%;\r\n    transform: rotate(-14deg);\r\n    pointer-events: none;\r\n  }\r\n\r\n  .st-policy-hero-inner {\r\n    position: relative;\r\n    z-index: 2;\r\n    max-width: 820px;\r\n  }\r\n\r\n  .st-policy-eyebrow {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 9px;\r\n    padding: 8px 14px;\r\n    border-radius: 999px;\r\n    background: rgba(56, 189, 248, 0.14);\r\n    border: 1px solid rgba(56, 189, 248, 0.34);\r\n    color: var(--st-soft-sky);\r\n    font-size: 13px;\r\n    font-weight: 900;\r\n    margin-bottom: 18px;\r\n  }\r\n\r\n  .st-policy-eyebrow::before {\r\n    content: \"\u2708\";\r\n    color: var(--st-sand);\r\n  }\r\n\r\n  .st-policy-hero h1 {\r\n    color: #ffffff !important;\r\n    font-size: clamp(38px, 5vw, 66px);\r\n    line-height: 1.05;\r\n    margin: 0 0 20px;\r\n    font-weight: 950;\r\n    letter-spacing: -1.4px;\r\n  }\r\n\r\n  .st-policy-hero p {\r\n    max-width: 780px;\r\n    margin: 0;\r\n    color: rgba(255,255,255,0.84) !important;\r\n    font-size: 17px;\r\n    line-height: 1.9;\r\n  }\r\n\r\n  .st-hero-actions {\r\n    display: flex;\r\n    flex-wrap: wrap;\r\n    gap: 12px;\r\n    margin-top: 30px;\r\n  }\r\n\r\n  .st-btn {\r\n    min-height: 48px;\r\n    padding: 0 22px;\r\n    border-radius: 999px;\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    text-decoration: none !important;\r\n    font-size: 14px;\r\n    font-weight: 900;\r\n    transition: all 0.25s ease;\r\n  }\r\n\r\n  .st-btn-primary {\r\n    background: linear-gradient(135deg, var(--st-sky), var(--st-sand));\r\n    color: var(--st-deep) !important;\r\n    box-shadow: 0 18px 35px rgba(56, 189, 248, 0.22);\r\n  }\r\n\r\n  .st-btn-primary:hover {\r\n    transform: translateY(-3px);\r\n    color: var(--st-deep) !important;\r\n  }\r\n\r\n  .st-btn-secondary {\r\n    color: #ffffff !important;\r\n    border: 1px solid rgba(255,255,255,0.28);\r\n    background: rgba(255,255,255,0.08);\r\n  }\r\n\r\n  .st-btn-secondary:hover {\r\n    background: rgba(255,255,255,0.14);\r\n    color: #ffffff !important;\r\n    transform: translateY(-3px);\r\n  }\r\n\r\n  \/* Quick Navigation *\/\r\n  .st-policy-nav-section {\r\n    padding: 0 0 44px;\r\n    background: var(--st-light);\r\n  }\r\n\r\n  .st-policy-nav {\r\n    position: relative;\r\n    z-index: 3;\r\n    margin-top: -46px;\r\n    display: grid;\r\n    grid-template-columns: repeat(4, 1fr);\r\n    gap: 14px;\r\n  }\r\n\r\n  .st-policy-nav a {\r\n    min-height: 72px;\r\n    padding: 16px 18px;\r\n    border-radius: 22px;\r\n    background: #ffffff;\r\n    border: 1px solid rgba(56, 189, 248, 0.18);\r\n    box-shadow: 0 20px 50px rgba(6, 22, 43, 0.08);\r\n    color: var(--st-deep) !important;\r\n    text-decoration: none !important;\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 12px;\r\n    font-weight: 900;\r\n    line-height: 1.3;\r\n    transition: all 0.25s ease;\r\n  }\r\n\r\n  .st-policy-nav a span {\r\n    width: 34px;\r\n    height: 34px;\r\n    border-radius: 13px;\r\n    background: linear-gradient(135deg, var(--st-sky), var(--st-sand));\r\n    color: var(--st-deep);\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    flex-shrink: 0;\r\n  }\r\n\r\n  .st-policy-nav a:hover {\r\n    transform: translateY(-4px);\r\n    box-shadow: 0 26px 60px rgba(6, 22, 43, 0.12);\r\n  }\r\n\r\n  \/* Intro *\/\r\n  .st-policy-intro {\r\n    padding: 46px 0 34px;\r\n    background: var(--st-light);\r\n  }\r\n\r\n  .st-intro-card {\r\n    border-radius: 30px;\r\n    padding: 34px;\r\n    background:\r\n      linear-gradient(180deg, #ffffff, #f8fcff);\r\n    border: 1px solid rgba(0, 108, 228, 0.14);\r\n    box-shadow: 0 24px 60px rgba(6, 22, 43, 0.08);\r\n  }\r\n\r\n  .st-intro-card h2 {\r\n    color: var(--st-deep) !important;\r\n    margin: 0 0 14px;\r\n    font-size: clamp(28px, 4vw, 42px);\r\n    line-height: 1.18;\r\n    font-weight: 950;\r\n  }\r\n\r\n  .st-intro-card p {\r\n    color: var(--st-muted) !important;\r\n    font-size: 16px;\r\n    line-height: 1.9;\r\n    margin: 0 0 14px;\r\n  }\r\n\r\n  .st-notice-strip {\r\n    margin-top: 22px;\r\n    padding: 18px 20px;\r\n    border-radius: 22px;\r\n    background: rgba(56, 189, 248, 0.10);\r\n    border: 1px dashed rgba(0, 108, 228, 0.22);\r\n    color: var(--st-muted) !important;\r\n    font-size: 14.5px;\r\n    line-height: 1.8;\r\n  }\r\n\r\n  .st-notice-strip strong {\r\n    color: var(--st-deep) !important;\r\n  }\r\n\r\n  \/* Sections *\/\r\n  .st-policy-content {\r\n    padding: 76px 0 86px;\r\n    background:\r\n      radial-gradient(circle at 8% 12%, rgba(56, 189, 248, 0.10), transparent 30%),\r\n      radial-gradient(circle at 92% 84%, rgba(231, 200, 121, 0.12), transparent 32%),\r\n      #ffffff;\r\n  }\r\n\r\n  .st-policy-layout {\r\n    display: grid;\r\n    grid-template-columns: 280px 1fr;\r\n    gap: 28px;\r\n    align-items: flex-start;\r\n  }\r\n\r\n  .st-sticky-box {\r\n    position: sticky;\r\n    top: 30px;\r\n    border-radius: 28px;\r\n    padding: 24px;\r\n    background:\r\n      linear-gradient(135deg, var(--st-deep), var(--st-ocean));\r\n    color: #ffffff;\r\n    box-shadow: 0 24px 60px rgba(6, 22, 43, 0.14);\r\n    overflow: hidden;\r\n  }\r\n\r\n  .st-sticky-box::after {\r\n    content: \"POLICY\";\r\n    position: absolute;\r\n    right: -16px;\r\n    bottom: 8px;\r\n    font-size: 48px;\r\n    font-weight: 950;\r\n    color: rgba(255,255,255,0.055);\r\n    transform: rotate(-10deg);\r\n  }\r\n\r\n  .st-sticky-box h3 {\r\n    color: #ffffff !important;\r\n    font-size: 22px;\r\n    line-height: 1.25;\r\n    margin: 0 0 12px;\r\n    font-weight: 950;\r\n    position: relative;\r\n    z-index: 2;\r\n  }\r\n\r\n  .st-sticky-box p {\r\n    color: rgba(255,255,255,0.78) !important;\r\n    font-size: 14.5px;\r\n    line-height: 1.8;\r\n    margin: 0 0 18px;\r\n    position: relative;\r\n    z-index: 2;\r\n  }\r\n\r\n  .st-sticky-links {\r\n    display: grid;\r\n    gap: 8px;\r\n    position: relative;\r\n    z-index: 2;\r\n  }\r\n\r\n  .st-sticky-links a {\r\n    color: rgba(255,255,255,0.82) !important;\r\n    text-decoration: none !important;\r\n    font-size: 13.5px;\r\n    font-weight: 800;\r\n    padding: 9px 10px;\r\n    border-radius: 12px;\r\n    background: rgba(255,255,255,0.055);\r\n    transition: all 0.25s ease;\r\n  }\r\n\r\n  .st-sticky-links a:hover {\r\n    background: rgba(56, 189, 248, 0.18);\r\n    color: #ffffff !important;\r\n  }\r\n\r\n  .st-policy-main {\r\n    display: grid;\r\n    gap: 22px;\r\n  }\r\n\r\n  .st-policy-card {\r\n    scroll-margin-top: 28px;\r\n    border-radius: 30px;\r\n    background: #ffffff;\r\n    border: 1px solid rgba(0, 108, 228, 0.14);\r\n    box-shadow: 0 20px 55px rgba(6, 22, 43, 0.07);\r\n    overflow: hidden;\r\n  }\r\n\r\n  .st-policy-card-head {\r\n    padding: 24px 26px;\r\n    background:\r\n      linear-gradient(135deg, rgba(56, 189, 248, 0.12), rgba(0, 108, 228, 0.055));\r\n    border-bottom: 1px solid rgba(0, 108, 228, 0.10);\r\n    display: flex;\r\n    gap: 16px;\r\n    align-items: center;\r\n  }\r\n\r\n  .st-policy-icon {\r\n    width: 52px;\r\n    height: 52px;\r\n    border-radius: 18px;\r\n    background: linear-gradient(135deg, var(--st-sky), var(--st-sand));\r\n    color: var(--st-deep);\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    flex-shrink: 0;\r\n    font-size: 22px;\r\n    font-weight: 950;\r\n  }\r\n\r\n  .st-policy-card h2 {\r\n    color: var(--st-deep) !important;\r\n    font-size: 25px;\r\n    line-height: 1.25;\r\n    margin: 0 0 5px;\r\n    font-weight: 950;\r\n  }\r\n\r\n  .st-policy-card-head p {\r\n    color: var(--st-muted) !important;\r\n    margin: 0;\r\n    font-size: 14.5px;\r\n    line-height: 1.7;\r\n  }\r\n\r\n  .st-policy-body {\r\n    padding: 26px;\r\n  }\r\n\r\n  .st-policy-body h3 {\r\n    color: var(--st-deep) !important;\r\n    font-size: 18px;\r\n    margin: 24px 0 10px;\r\n    font-weight: 950;\r\n  }\r\n\r\n  .st-policy-body h3:first-child {\r\n    margin-top: 0;\r\n  }\r\n\r\n  .st-policy-body p {\r\n    color: var(--st-muted) !important;\r\n    font-size: 15px;\r\n    line-height: 1.9;\r\n    margin: 0 0 14px;\r\n  }\r\n\r\n  .st-policy-body ul {\r\n    margin: 0 0 18px;\r\n    padding-left: 20px;\r\n  }\r\n\r\n  .st-policy-body li {\r\n    color: var(--st-muted) !important;\r\n    font-size: 15px;\r\n    line-height: 1.85;\r\n    margin-bottom: 7px;\r\n  }\r\n\r\n  .st-policy-body strong {\r\n    color: var(--st-deep) !important;\r\n  }\r\n\r\n  .st-policy-table-wrap {\r\n    overflow-x: auto;\r\n    border-radius: 20px;\r\n    border: 1px solid rgba(0, 108, 228, 0.12);\r\n    margin-top: 14px;\r\n  }\r\n\r\n  .st-policy-table {\r\n    width: 100%;\r\n    min-width: 620px;\r\n    border-collapse: collapse;\r\n    background: #ffffff;\r\n  }\r\n\r\n  .st-policy-table th {\r\n    background: linear-gradient(135deg, var(--st-deep), var(--st-ocean));\r\n    color: #ffffff !important;\r\n    padding: 14px 15px;\r\n    text-align: left;\r\n    font-size: 13.5px;\r\n    font-weight: 950;\r\n  }\r\n\r\n  .st-policy-table td {\r\n    padding: 14px 15px;\r\n    border-bottom: 1px solid rgba(0, 108, 228, 0.08);\r\n    color: var(--st-muted) !important;\r\n    font-size: 14px;\r\n    line-height: 1.6;\r\n  }\r\n\r\n  .st-policy-table tr:last-child td {\r\n    border-bottom: none;\r\n  }\r\n\r\n  .st-policy-table td strong {\r\n    color: var(--st-deep) !important;\r\n  }\r\n\r\n  .st-badge {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    padding: 6px 10px;\r\n    border-radius: 999px;\r\n    background: rgba(56, 189, 248, 0.12);\r\n    color: var(--st-blue) !important;\r\n    font-size: 12px;\r\n    font-weight: 950;\r\n  }\r\n\r\n  \/* CTA *\/\r\n  .st-policy-cta {\r\n    padding: 76px 0;\r\n    background:\r\n      linear-gradient(135deg, rgba(6, 22, 43, 0.95), rgba(8, 39, 70, 0.93)),\r\n      radial-gradient(circle at 15% 20%, rgba(56, 189, 248, 0.22), transparent 35%);\r\n    color: #ffffff;\r\n    text-align: center;\r\n  }\r\n\r\n  .st-policy-cta h2 {\r\n    color: #ffffff !important;\r\n    max-width: 780px;\r\n    margin: 0 auto 16px;\r\n    font-size: clamp(30px, 4vw, 46px);\r\n    line-height: 1.18;\r\n    font-weight: 950;\r\n  }\r\n\r\n  .st-policy-cta p {\r\n    max-width: 720px;\r\n    margin: 0 auto 28px;\r\n    color: rgba(255,255,255,0.78) !important;\r\n    line-height: 1.9;\r\n    font-size: 16px;\r\n  }\r\n\r\n  @media (max-width: 1050px) {\r\n    .st-policy-nav {\r\n      grid-template-columns: repeat(2, 1fr);\r\n    }\r\n\r\n    .st-policy-layout {\r\n      grid-template-columns: 1fr;\r\n    }\r\n\r\n    .st-sticky-box {\r\n      position: relative;\r\n      top: auto;\r\n    }\r\n\r\n    .st-sticky-links {\r\n      grid-template-columns: repeat(2, 1fr);\r\n    }\r\n  }\r\n\r\n  @media (max-width: 576px) {\r\n    .st-policy-container {\r\n      padding: 0 16px;\r\n    }\r\n\r\n    .st-policy-hero {\r\n      padding: 74px 0 78px;\r\n    }\r\n\r\n    .st-policy-nav {\r\n      grid-template-columns: 1fr;\r\n      margin-top: -52px;\r\n    }\r\n\r\n    .st-intro-card,\r\n    .st-policy-card,\r\n    .st-sticky-box {\r\n      border-radius: 22px;\r\n    }\r\n\r\n    .st-intro-card,\r\n    .st-policy-body,\r\n    .st-policy-card-head,\r\n    .st-sticky-box {\r\n      padding: 22px 18px;\r\n    }\r\n\r\n    .st-policy-card-head {\r\n      align-items: flex-start;\r\n    }\r\n\r\n    .st-sticky-links {\r\n      grid-template-columns: 1fr;\r\n    }\r\n\r\n    .st-hero-actions {\r\n      flex-direction: column;\r\n    }\r\n\r\n    .st-btn {\r\n      width: 100%;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"st-policies-page\">\r\n\r\n  <!-- Hero -->\r\n  <section class=\"st-policy-hero\">\r\n    <div class=\"st-policy-container\">\r\n      <div class=\"st-policy-hero-inner\">\r\n        <div class=\"st-policy-eyebrow\">Customer Policies & Terms<\/div>\r\n\r\n        <h1>Policies & Terms<\/h1>\r\n\r\n        <p>\r\n          This page explains the main customer policies of Al Shitaiwi Tours, including cancellation, modification, refund procedures, order submission process, response times, terms and conditions, and privacy practices.\r\n        <\/p>\r\n\r\n        <div class=\"st-hero-actions\">\r\n          <a class=\"st-btn st-btn-primary\" href=\"#cancellation-policy\">View Policies<\/a>\r\n          <a class=\"st-btn st-btn-secondary\" href=\"https:\/\/alshitaiwitours.net\/contact-2\/\">Contact Support<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Quick Nav -->\r\n  <section class=\"st-policy-nav-section\">\r\n    <div class=\"st-policy-container\">\r\n      <div class=\"st-policy-nav\">\r\n        <a href=\"#cancellation-policy\"><span>01<\/span> Cancellation Policy<\/a>\r\n        <a href=\"#modification-policy\"><span>02<\/span> Modification Policy<\/a>\r\n        <a href=\"#refund-policy\"><span>03<\/span> Refund Policy<\/a>\r\n        <a href=\"#order-process\"><span>04<\/span> Order Process<\/a>\r\n        <a href=\"#processing-times\"><span>05<\/span> Processing Times<\/a>\r\n        <a href=\"#terms-conditions\"><span>06<\/span> Terms & Conditions<\/a>\r\n        <a href=\"#privacy-policy\"><span>07<\/span> Privacy Policy<\/a>\r\n        <a href=\"#tax-invoice\"><span>08<\/span> Tax Invoice Notice<\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Intro -->\r\n  <section class=\"st-policy-intro\">\r\n    <div class=\"st-policy-container\">\r\n      <div class=\"st-intro-card\">\r\n        <h2>Clear policies for a smoother travel experience<\/h2>\r\n\r\n        <p>\r\n          At Al Shitaiwi Tours, we aim to provide transparent travel services and clear customer procedures before and after booking. These policies are intended to help customers understand how requests are submitted, how cancellations and modifications are handled, and how refunds are processed when applicable.\r\n        <\/p>\r\n\r\n        <p>\r\n          All travel services are subject to the terms of the relevant airline, hotel, transport provider, tourism supplier, payment provider, government authority, and any applicable Saudi regulations.\r\n        <\/p>\r\n\r\n        <div class=\"st-notice-strip\">\r\n          <strong>Important Notice:<\/strong>\r\n          Customers should review all booking details, dates, names, passport or ID information, destination requirements, cancellation rules, and service conditions before confirming payment. Prices are inclusive of VAT where applicable.\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Content -->\r\n  <section class=\"st-policy-content\">\r\n    <div class=\"st-policy-container\">\r\n\r\n      <div class=\"st-policy-layout\">\r\n\r\n        <!-- Sticky Side -->\r\n        <aside class=\"st-sticky-box\">\r\n          <h3>Policy Directory<\/h3>\r\n          <p>\r\n            Use the links below to navigate directly to each policy section.\r\n          <\/p>\r\n\r\n          <div class=\"st-sticky-links\">\r\n            <a href=\"#cancellation-policy\">Cancellation<\/a>\r\n            <a href=\"#modification-policy\">Modification<\/a>\r\n            <a href=\"#refund-policy\">Refund<\/a>\r\n            <a href=\"#order-process\">Order Process<\/a>\r\n            <a href=\"#processing-times\">Processing Times<\/a>\r\n            <a href=\"#terms-conditions\">Terms<\/a>\r\n            <a href=\"#privacy-policy\">Privacy<\/a>\r\n            <a href=\"#tax-invoice\">Tax Invoice<\/a>\r\n          <\/div>\r\n        <\/aside>\r\n\r\n        <!-- Main Cards -->\r\n        <main class=\"st-policy-main\">\r\n\r\n          <!-- Cancellation -->\r\n          <article id=\"cancellation-policy\" class=\"st-policy-card\">\r\n            <div class=\"st-policy-card-head\">\r\n              <div class=\"st-policy-icon\">01<\/div>\r\n              <div>\r\n                <h2>Cancellation Policy<\/h2>\r\n                <p>Rules and procedures related to canceling confirmed travel services.<\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"st-policy-body\">\r\n              <p>\r\n                Customers may request cancellation of a booking by contacting Al Shitaiwi Tours through the official communication channels shown on the website. The cancellation request is considered received only after the customer provides the required booking details and receives confirmation from our team.\r\n              <\/p>\r\n\r\n              <h3>Cancellation Conditions<\/h3>\r\n              <ul>\r\n                <li>Cancellation eligibility depends on the rules of the airline, hotel, tourism supplier, transportation provider, or relevant service provider.<\/li>\r\n                <li>Some bookings may be non-refundable, partially refundable, or subject to cancellation fees.<\/li>\r\n                <li>Cancellation fees, supplier penalties, payment gateway charges, administrative fees, and taxes may apply where applicable.<\/li>\r\n                <li>Cancellation requests submitted close to the travel date may be restricted or unavailable depending on supplier rules.<\/li>\r\n              <\/ul>\r\n\r\n              <h3>Required Information<\/h3>\r\n              <p>\r\n                To process a cancellation request, the customer may be required to provide the booking reference, full name, contact number, travel date, service type, and any additional information needed to verify the booking.\r\n              <\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <!-- Modification -->\r\n          <article id=\"modification-policy\" class=\"st-policy-card\">\r\n            <div class=\"st-policy-card-head\">\r\n              <div class=\"st-policy-icon\">02<\/div>\r\n              <div>\r\n                <h2>Modification Policy<\/h2>\r\n                <p>Rules related to changing dates, names, routes, services, or booking details.<\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"st-policy-body\">\r\n              <p>\r\n                Customers may request modification of a confirmed booking, subject to availability, supplier approval, fare rules, hotel policy, service conditions, and any applicable regulatory requirements.\r\n              <\/p>\r\n\r\n              <h3>Modification Scope<\/h3>\r\n              <ul>\r\n                <li>Modification may include travel dates, passenger details, route changes, room type, service timing, or other booking-related details.<\/li>\r\n                <li>Some details, including passenger names or identity information, may not be changeable depending on the service provider\u2019s rules.<\/li>\r\n                <li>Any fare difference, supplier fee, administrative fee, tax difference, or payment processing charge shall be borne by the customer where applicable.<\/li>\r\n                <li>Modification is not guaranteed until confirmed by Al Shitaiwi Tours and the relevant service provider.<\/li>\r\n              <\/ul>\r\n\r\n              <h3>Customer Responsibility<\/h3>\r\n              <p>\r\n                Customers are responsible for reviewing all details before payment and immediately notifying our team of any incorrect information.\r\n              <\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <!-- Refund -->\r\n          <article id=\"refund-policy\" class=\"st-policy-card\">\r\n            <div class=\"st-policy-card-head\">\r\n              <div class=\"st-policy-icon\">03<\/div>\r\n              <div>\r\n                <h2>Refund Policy<\/h2>\r\n                <p>How eligible refunds are reviewed, approved, and processed.<\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"st-policy-body\">\r\n              <p>\r\n                Refund eligibility depends on the terms of the purchased service and the policies of the relevant airline, hotel, tourism supplier, transport provider, or payment processor.\r\n              <\/p>\r\n\r\n              <h3>Refund Conditions<\/h3>\r\n              <ul>\r\n                <li>Refunds are processed only when the booking or service is eligible for refund.<\/li>\r\n                <li>Non-refundable services are not eligible for refund unless otherwise approved by the service provider.<\/li>\r\n                <li>Partial refunds may apply after deducting supplier fees, cancellation penalties, administrative fees, payment gateway charges, or applicable taxes.<\/li>\r\n                <li>Refunds are normally returned through the original payment method unless another method is approved by Al Shitaiwi Tours.<\/li>\r\n              <\/ul>\r\n\r\n              <h3>Refund Processing<\/h3>\r\n              <p>\r\n                Approved refunds may require additional processing time depending on the payment provider, bank, card issuer, and supplier procedures.\r\n              <\/p>\r\n\r\n              <div class=\"st-policy-table-wrap\">\r\n                <table class=\"st-policy-table\">\r\n                  <thead>\r\n                    <tr>\r\n                      <th>Refund Stage<\/th>\r\n                      <th>Typical Requirement<\/th>\r\n                      <th>Status<\/th>\r\n                    <\/tr>\r\n                  <\/thead>\r\n                  <tbody>\r\n                    <tr>\r\n                      <td><strong>Request Review<\/strong><\/td>\r\n                      <td>Booking details and supplier rules are checked.<\/td>\r\n                      <td><span class=\"st-badge\">Required<\/span><\/td>\r\n                    <\/tr>\r\n                    <tr>\r\n                      <td><strong>Supplier Approval<\/strong><\/td>\r\n                      <td>Approval depends on the relevant service provider.<\/td>\r\n                      <td><span class=\"st-badge\">Conditional<\/span><\/td>\r\n                    <\/tr>\r\n                    <tr>\r\n                      <td><strong>Payment Processing<\/strong><\/td>\r\n                      <td>Refund is returned according to payment provider timelines.<\/td>\r\n                      <td><span class=\"st-badge\">After Approval<\/span><\/td>\r\n                    <\/tr>\r\n                  <\/tbody>\r\n                <\/table>\r\n              <\/div>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <!-- Order Submission -->\r\n          <article id=\"order-process\" class=\"st-policy-card\">\r\n            <div class=\"st-policy-card-head\">\r\n              <div class=\"st-policy-icon\">04<\/div>\r\n              <div>\r\n                <h2>Order Submission Process<\/h2>\r\n                <p>How customers submit and confirm travel service requests.<\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"st-policy-body\">\r\n              <p>\r\n                Customers may submit travel service requests through the website, booking form, official contact channels, or any approved digital communication method provided by Al Shitaiwi Tours.\r\n              <\/p>\r\n\r\n              <h3>Order Steps<\/h3>\r\n              <ul>\r\n                <li>The customer submits the required travel or service details.<\/li>\r\n                <li>Al Shitaiwi Tours reviews the request and may contact the customer for missing or unclear information.<\/li>\r\n                <li>Availability, price, terms, cancellation rules, and supplier conditions are checked.<\/li>\r\n                <li>The customer confirms the booking and completes payment through the approved payment method.<\/li>\r\n                <li>After successful payment and supplier confirmation, the customer receives a booking confirmation voucher where applicable.<\/li>\r\n              <\/ul>\r\n\r\n              <h3>Required Details<\/h3>\r\n              <p>\r\n                Required details may include full name, contact information, travel dates, destination, passenger information, service type, identity or passport information where required, and any special requests.\r\n              <\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <!-- Processing Times -->\r\n          <article id=\"processing-times\" class=\"st-policy-card\">\r\n            <div class=\"st-policy-card-head\">\r\n              <div class=\"st-policy-icon\">05<\/div>\r\n              <div>\r\n                <h2>Processing & Response Times<\/h2>\r\n                <p>Expected review and response timelines for customer requests.<\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"st-policy-body\">\r\n              <p>\r\n                Al Shitaiwi Tours aims to respond to customer requests within reasonable working timelines. Processing times may vary depending on request type, supplier response, payment confirmation, destination requirements, and peak travel seasons.\r\n              <\/p>\r\n\r\n              <div class=\"st-policy-table-wrap\">\r\n                <table class=\"st-policy-table\">\r\n                  <thead>\r\n                    <tr>\r\n                      <th>Request Type<\/th>\r\n                      <th>Expected Initial Response<\/th>\r\n                      <th>Notes<\/th>\r\n                    <\/tr>\r\n                  <\/thead>\r\n\r\n                  <tbody>\r\n                    <tr>\r\n                      <td><strong>General Inquiry<\/strong><\/td>\r\n                      <td>Within 1 business day<\/td>\r\n                      <td>Subject to working hours and request volume.<\/td>\r\n                    <\/tr>\r\n\r\n                    <tr>\r\n                      <td><strong>Booking Request<\/strong><\/td>\r\n                      <td>Within 1 business day<\/td>\r\n                      <td>Final confirmation depends on availability and payment.<\/td>\r\n                    <\/tr>\r\n\r\n                    <tr>\r\n                      <td><strong>Cancellation Request<\/strong><\/td>\r\n                      <td>Within 1\u20132 business days<\/td>\r\n                      <td>Subject to supplier rules and approval.<\/td>\r\n                    <\/tr>\r\n\r\n                    <tr>\r\n                      <td><strong>Modification Request<\/strong><\/td>\r\n                      <td>Within 1\u20132 business days<\/td>\r\n                      <td>Subject to availability and fare\/service differences.<\/td>\r\n                    <\/tr>\r\n\r\n                    <tr>\r\n                      <td><strong>Refund Request<\/strong><\/td>\r\n                      <td>Within 2\u20135 business days for review<\/td>\r\n                      <td>Final refund timing depends on supplier and payment provider processing.<\/td>\r\n                    <\/tr>\r\n                  <\/tbody>\r\n                <\/table>\r\n              <\/div>\r\n\r\n              <h3>Urgent Requests<\/h3>\r\n              <p>\r\n                For urgent travel requests, customers should contact the support team directly through the official phone or email listed on the website.\r\n              <\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <!-- Terms -->\r\n          <article id=\"terms-conditions\" class=\"st-policy-card\">\r\n            <div class=\"st-policy-card-head\">\r\n              <div class=\"st-policy-icon\">06<\/div>\r\n              <div>\r\n                <h2>Terms & Conditions<\/h2>\r\n                <p>General terms governing the use of services provided by Al Shitaiwi Tours.<\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"st-policy-body\">\r\n              <h3>Use of Services<\/h3>\r\n              <p>\r\n                By using the website, submitting a request, or confirming a booking, the customer agrees to comply with these terms and any additional service-specific terms provided before confirmation.\r\n              <\/p>\r\n\r\n              <h3>Prices & Availability<\/h3>\r\n              <ul>\r\n                <li>Prices, availability, offers, and service conditions may change until the booking is confirmed and payment is completed.<\/li>\r\n                <li>Prices are inclusive of VAT where applicable.<\/li>\r\n                <li>Some services may be subject to additional supplier charges, government fees, destination fees, taxes, or payment processing charges.<\/li>\r\n              <\/ul>\r\n\r\n              <h3>Customer Information<\/h3>\r\n              <ul>\r\n                <li>The customer must provide accurate, complete, and up-to-date information.<\/li>\r\n                <li>Al Shitaiwi Tours shall not be responsible for issues resulting from incorrect names, travel dates, passport or ID details, contact information, or destination requirements provided by the customer.<\/li>\r\n                <li>The customer is responsible for complying with passport, visa, health, travel, and destination entry requirements.<\/li>\r\n              <\/ul>\r\n\r\n              <h3>Third-Party Providers<\/h3>\r\n              <p>\r\n                Travel services may be provided by airlines, hotels, tourism suppliers, transport providers, payment processors, or other third parties. Their terms and restrictions may apply in addition to these terms.\r\n              <\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <!-- Privacy -->\r\n          <article id=\"privacy-policy\" class=\"st-policy-card\">\r\n            <div class=\"st-policy-card-head\">\r\n              <div class=\"st-policy-icon\">07<\/div>\r\n              <div>\r\n                <h2>Privacy Policy<\/h2>\r\n                <p>How customer information may be collected, used, and protected.<\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"st-policy-body\">\r\n              <p>\r\n                Al Shitaiwi Tours respects customer privacy and aims to handle personal information responsibly and securely in connection with travel service requests and bookings.\r\n              <\/p>\r\n\r\n              <h3>Information We May Collect<\/h3>\r\n              <ul>\r\n                <li>Contact details such as name, phone number, and email address.<\/li>\r\n                <li>Booking details such as travel dates, destination, service type, passenger information, and special requests.<\/li>\r\n                <li>Identity or passport information where required for booking or travel compliance.<\/li>\r\n                <li>Payment-related information processed through approved payment providers.<\/li>\r\n              <\/ul>\r\n\r\n              <h3>How Information Is Used<\/h3>\r\n              <ul>\r\n                <li>To process inquiries, bookings, cancellations, modifications, and refunds.<\/li>\r\n                <li>To communicate with customers about their requests and confirmed services.<\/li>\r\n                <li>To coordinate with airlines, hotels, tourism suppliers, transport providers, and payment processors.<\/li>\r\n                <li>To comply with legal, tax, accounting, and regulatory requirements.<\/li>\r\n              <\/ul>\r\n\r\n              <h3>Data Sharing<\/h3>\r\n              <p>\r\n                Customer information may be shared with relevant service providers only when necessary to process bookings, deliver services, complete payments, or comply with applicable requirements.\r\n              <\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n          <!-- Tax Invoice -->\r\n          <article id=\"tax-invoice\" class=\"st-policy-card\">\r\n            <div class=\"st-policy-card-head\">\r\n              <div class=\"st-policy-icon\">08<\/div>\r\n              <div>\r\n                <h2>Tax Invoice & Voucher Notice<\/h2>\r\n                <p>Information related to simplified tax invoices and booking confirmation vouchers.<\/p>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"st-policy-body\">\r\n              <p>\r\n                After successful payment, customers may receive or access a simplified tax invoice and, where applicable, a booking confirmation voucher confirming the relevant travel service details.\r\n              <\/p>\r\n\r\n              <h3>VAT Information<\/h3>\r\n              <ul>\r\n                <li><strong>VAT Registration Number:<\/strong> 310724855500003<\/li>\r\n                <li>Prices are inclusive of VAT where applicable.<\/li>\r\n                <li>The simplified tax invoice may include booking amount, VAT details, customer information, invoice date, and payment reference where applicable.<\/li>\r\n              <\/ul>\r\n\r\n              <h3>Booking Confirmation Voucher<\/h3>\r\n              <p>\r\n                A booking confirmation voucher may be issued after supplier confirmation and successful payment. The voucher may include service details, booking reference, customer details, travel dates, and important service conditions.\r\n              <\/p>\r\n            <\/div>\r\n          <\/article>\r\n\r\n        <\/main>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- CTA -->\r\n  <section class=\"st-policy-cta\">\r\n    <div class=\"st-policy-container\">\r\n      <h2>Need help with your booking?<\/h2>\r\n      <p>\r\n        Our support team can help you review booking details, cancellation rules, modification options, refund eligibility, and travel service conditions.\r\n      <\/p>\r\n\r\n      <div class=\"st-hero-actions\" style=\"justify-content:center;\">\r\n        <a class=\"st-btn st-btn-primary\" href=\"https:\/\/alshitaiwitours.net\/contact-2\/\">Contact Support<\/a>\r\n        <a class=\"st-btn st-btn-secondary\" href=\"https:\/\/alshitaiwitours.net\/licenses-and-branches\/\">View Licenses & Branches<\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Policies &#038; Terms Policies &#038; Terms This page explains the main customer policies of Al Shitaiwi Tours, including cancellation, modification, refund procedures, order submission process, response times, terms and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"class_list":["post-4809","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/alshitaiwitours.net\/wp-json\/wp\/v2\/pages\/4809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alshitaiwitours.net\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alshitaiwitours.net\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alshitaiwitours.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alshitaiwitours.net\/wp-json\/wp\/v2\/comments?post=4809"}],"version-history":[{"count":4,"href":"https:\/\/alshitaiwitours.net\/wp-json\/wp\/v2\/pages\/4809\/revisions"}],"predecessor-version":[{"id":4813,"href":"https:\/\/alshitaiwitours.net\/wp-json\/wp\/v2\/pages\/4809\/revisions\/4813"}],"wp:attachment":[{"href":"https:\/\/alshitaiwitours.net\/wp-json\/wp\/v2\/media?parent=4809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}